Warranty & RMA Policy

Effective 01/02/2021

FarmscanAG Product Warranty

1. No warranty or condition, express or implied, is given by FarmscanAG as to the condition of product supplied or as to the suitability or fitness of product supplied other than the warranties expressed herein.
2. The product warranty offered by FarmscanAG is limited to products manufactured by FarmscanAG. Products manufactured by other suppliers and distributed by FarmscanAG may not be covered by this warranty.
3. The FarmscanAG product warranty is offered only to the first buyer (“the Buyer or End User”) of the product and is not transferable or assignable to any other party.
4. Subject to the exclusions and conditions outlined herein, FarmscanAG warrants that for a period of 18 months from date of purchase of the relevant product by the Buyer, or for a period of 12 months from date of fitment to a machine, whichever is sooner, of the relevant product by the Buyer, that any warrantable product found to be defective in materials or workmanship will be repaired or replaced free of charge at FarmscanAG’s discretion, subject to compliance with the conditions of this warranty.

FarmscanAG Warranty DOES NOT COVER

1. Travel and diagnostic time, removal or installation costs, freight costs or charges of any sort from unauthorised sources, that have not been pre-approved in writing from FarmscanAG.
2. Damage to products in transit whether being delivered, installed or returned for service.
3. Claims arising directly or indirectly from incorrect use and installation, accidental damage, welding, lightning strike, acts of God, misuse, abuse or deterioration of the product, shortage of suitable parts and components or any other cause whatsoever beyond the reasonable control of FarmscanAG.
4. Claims arising directly or indirectly from installation or repair using third-party components, non-approved parts, custom wiring, or integration with non-FarmscanAG equipment, components or systems.
5. Component defects as a result of normal wear and tear or use of non-genuine components.
6. Loss of income or consequential costs and any indirect, special or consequential expenses or damages howsoever arising either through loss of crop, loss of data, lost production opportunity or any use of the product whatsoever.
7. Products repaired or modified by parties other than FarmscanAG.

FarmscanAG Warranty Claim Procedure

1. Before making a warranty claim for repair or replacement of a product under warranty, the Buyer who directly purchased the product from FarmscanAG (and not any person or entity to whom the product was subsequently sold or supplied) must contact FarmscanAG with details of the problems identified with the product and details of the product, including Product, Name, Model Number and Serial Number.
2. FarmscanAG will then issue a Return Merchandise Authorisation number (RMA Number) which will establish the date of claim, details of the claim and tracking details.
3. The RMA Number including all details mentioned in (1) above must be sent together with the relevant product to the address nominated in the RMA. In some cases, proof of purchase may be required if the goods are not able to be identified by serial number.
4. The relevant product together with the RMA Number must be delivered at the Buyer’s own costs to FarmscanAG or the nearest Authorised FarmscanAG Agent.

Operation of Warranty

1. Nothing in these terms shall limit or exclude any liability which cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability under the Consumer Protection Act 1987.

Where the Buyer is acting in the course of business and not as a consumer, the following provisions shall apply:

Subject to section 12 of the Sale of Goods Act 1979 and to the fullest extent permitted by law (including the Unfair Contract Terms Act 1977), all conditions and warranties implied by sections 13 to 15 of the Sale of Goods Act 1979, and any other terms implied by statute or common law, are excluded.

To the extent that any liability cannot lawfully be excluded, FarmscanAG’s liability for breach of such term or warranty shall, at its option, be limited to one or more of the following:

(i) In the case of goods supplied:
(a) replacement of the goods or the supply of equivalent goods;
(b) repair of the goods;
(c) payment of the cost of replacing the goods or acquiring equivalent goods; or
(d) payment of the cost of having the goods repaired.

(ii) In the case of services supplied:
(a) resupply of the services; or
(b) payment of the cost of having the services supplied again.

Where the Buyer is a consumer, nothing in these terms affects the Buyer’s statutory rights under the Consumer Rights Act 2015, including the right to repair, replacement, price reduction or refund as provided under that Act.

If any provision of these terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.